Walnut Creek, CA – Reliable Receptionist offers small businesses a live receptionist service to manage their calls and messages remotely. The agency matches its clients with receptionists who are trained according to each client’s requirements and specifications. Once they understand the client’s business, they work remotely as a dedicated team of 5 or more professional receptionists and an extension of the client’s existing staff. They use seamless real-time call connections that are screened and announced. Clients are given access to the service to monitor the progress and quality.
The live receptionist service for small businesses offers diverse custom business services, which include appointment scheduling, new client intake forms, and more. Their seamless call connections allow clients to intercept and choose who to speak with and when to do it. The agency provides enough staff to ensure that calls are answered in under 4 rings, with accurate messaging options when the staff is unavailable to answer a call. The receptionists assist callers based on the training provided by the client to answer frequently asked questions and redirect complex issues to the most relevant department in the clients’ business.
The live telephone receptionist service for small businesses performs roles like providing directions to clients’ locations, answering callers’ queries, capturing contact information, and scheduling appointments on the spot. The agency provides advanced technology that allows receptionists to seamlessly connect clients with calls they wish to answer in real time on any phone number. Clients get a custom portal that they can use to check call logs and messages in real time. They serve diverse industries, including health and wellness, accounting, legal services, real estate, financial services, contractors, and computer service providers, among others.
Reliable Receptionist uses a client-centered approach to service delivery. They have placed clients’ needs at the center of their services and processes. The agency strives to create a positive experience for its clients by offering quality human resources, advanced technologies, and innovative solutions that improve client satisfaction and overall outcomes.
The agency representative had this to say about their services,
“Unlike an old-fashioned telephone answering service, Reliable Receptionist was built from the ground up to be your virtual live Receptionist. This is no third-party service. Your callers will feel as though they’ve reached your office and are speaking with your Receptionist. Our caller’s experience is no different than if we were sitting in your front office ringing your extension. We’ll work with you to streamline your internal processes and save valuable work hours, and your contacts will have no idea that your receptionist is working from our off-site office in Walnut Creek.”
Reliable Receptionist is located at 1261 Locust Street, Walnut Creek, CA, 94596, US. Contact their staff by calling (925) 627-4200. Visit the agency’s website for more information on their live receptionist service for small businesses.
1261 Locust Street